FAQ

A: You may place orders on the web 24 hours a day, 7 days a week. You may also place orders by phone or fax Monday through Friday from 9:00a.m. to 4:00p.m. (CT).

A: Shipping times vary slightly with the type of order.

Ship to Patient Orders – Estimated delivery time is 1-5 Days

Ship to Office Orders – Estimated delivery time is 1-3 Days

A: The following shipping methods are available upon request:

• USPS First Class Mail (delivery time varies by location)
• UPS Next Day Air A.M. (delivery by Noon)
• UPS Next Day Air Saver (delivery by 4:00p.m.)
• UPS Ground (delivery time varies by location)
• UPS 2nd Day Air (delivery within 2 days)

A: To join the FAIT Buying Group you will need to fill out a membership application, as well as a Buying Group Agreement. Follow the link located at the top of the distribution page. Once your application and agreement have been processed, we will contact you with your account number.

A: If you are already a member of FAIT for contact lens distribution, you will need to fill out the Buying Group Agreement. We will then transfer your accounts and we will notify you when complete.

A: FAIT provides unique account numbers for each office location, whether it is a primary office or a subsidiary office.

A: For your convenience, we will ask you to provide current account numbers for the vendors you would like to bill through FAIT. We will then contact those vendors on your behalf and notify them that all billing will now be through FAIT.

A: Please contact FAIT and we will work to assist you.

A: You will continue to order directly through your vendors. When placing an order, you will simply provide them with your account number for that vendor. Important: You will not use your FAIT account when ordering.

A: Shipping arrangements are made between you and the vendor that you are ordering from. Joining the FAIT Buying Group will not enhance or change this.

A: FAIT does not charge an administration fee, while still offering full vendor discounts, no restocking fee on soft contact lens returns, FAIT contact lens YourRewards™, and more!

A: The returned product is sent back to the vendor from which it was purchased. Please retain a copy of your credit receipt. The credit you receive from the vendor will be applied to your FAIT statement and can be used for any purchases through FAIT.

A: FAIT Buying Group sends out its statement on the second business day of the month. The statement will list the date when your payment is due.

A: FAIT will not allow you to short pay the amount of your pending credits.

A: All prompt pay discounts are contained in the gross discount.

A: Yes. FAIT accepts MasterCard, Visa, Discover Card, and Amex. You will receive full discounts less 4% and will not be eligible for YourRewards™.

A: Yes, FAIT members are awarded one membership amendment per year. FAIT will provide you with the proper forms upon request.

A: FAIT reserves the right to charge a late fee on funds that are not postmarked by the due date listed on your FAIT statement. In addition, you may forfeit the discount FAIT gives you.

A: Please call FAIT customer service at 800-747-9000 and we will assist you.

A: YourRewards™ points are earned as a member of the Buying Group when you pay your bill by check. FAIT will reward you with 1% of qualifying Soft Contact Lens purchases, providing the account is in good standing.

A: To be eligible for YourRewards™, each location must bill a minimum of 3 vendors and $6,000 quarterly. FAIT YourRewards™ are capped at 4,000 points, per organization, annually.

A: Log in to your FAIT account, click on the YourRewards™ tab, and you will see your YourRewards™ information.

A: The YourRewards™ page allows you to redeem your YourRewards™ points interactively online.

A: YourRewards™ points are updated after the 12th of every month.

A: Only you and those you provide your www.wisvis.com login information to will have access to your FAIT Buying Group account.

A: FAIT Buying Group YourRewards™ points do not expire.

A: FAIT Buying Group gift cards are shipped within 72 hours of being redeemed. If you haven’t received your cards within 10 business days, please contact us at 1-800-747-9000 ext. 3.